Privacy policy

Last updated: March 11, 2026
Website: www.omwellenergy.com

Omwell Energy ("we", "us", or "our") operates this store and website to provide you with a curated shopping experience for our wellness products (the "Services"). We are powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our website, or otherwise communicate with us. It is designed to comply with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we handle your information.

1. Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We collect the following categories of personal information:

  • Contact details: Your name, billing address, shipping address, phone number, and email address.
  • Financial information: Payment card details and transaction information (processed securely through our payment providers).
  • Account information: Your username, password, and preferences if you create an account.
  • Transaction information: Items you view, add to your cart, purchase, or return.
  • Communications: Information you include in messages to us, such as customer support inquiries.
  • Device & Usage information: Your IP address, browser type, and basic interaction data required for the website to function properly.

2. How We Collect Information

We collect personal information from the following sources:

  • Directly from you: When you make a purchase, create an account, sign up for our newsletter, or contact us.
  • Automatically: Through strictly necessary cookies required to run our website and shopping cart. We do not use non-essential analytics or advertising tracking cookies.
  • From our service providers: Such as Shopify and payment processors who facilitate your transactions.

3. How We Use Your Information

We use your personal information only for legitimate business purposes and in accordance with lawful bases under the UK GDPR (such as consent, contract performance, and legal obligation):

  • To Provide and Improve Services: To process payments, fulfill orders, arrange shipping, manage your account, and facilitate returns.
  • Marketing Communications: We use your email address for marketing purposes only if you have explicitly opted in to our newsletter. You can opt out at any time.
  • Security and Fraud Prevention: To authenticate your account, secure checkout, and detect or investigate fraudulent activity.
  • Customer Support: To respond to your inquiries and provide effective service.
  • Legal Reasons: To comply with applicable tax, accounting, or legal obligations.

4. How We Disclose Personal Information

We do not sell your personal information. We only share it with third parties for legitimate purposes, including:

  • Service Providers: Companies that help us run our business, including Shopify (our e-commerce platform), payment processors (like Stripe), and shipping carriers (like Canada Post or Royal Mail).
  • Legal Compliance: In connection with a business transaction, to comply with legal obligations (like subpoenas), or to protect our rights and the rights of our users.

5. Our Relationship with Shopify

Our store is hosted by Shopify. Information you submit to our store is transmitted to and shared with Shopify to provide and improve the Services. Shopify processes your personal information as described in the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding data processed directly by Shopify through the Shopify Privacy Portal.

6. Cookies

Our website uses only strictly necessary cookies. These are required for essential site functions, such as page navigation, secure checkout, and keeping items in your shopping cart. Because we respect your privacy, we do not deploy non-essential tracking or analytics cookies.

7. International Data Transfers

Omwell Energy is based in Toronto, Canada, but serves customers internationally, including in the United Kingdom. Your information may be transferred to, stored, and processed in Canada, the United States (via Shopify), or other countries.

For UK customers: Canada has been granted an "adequacy decision" under UK data protection laws, meaning it provides an approved level of protection for your data. Where we or our service providers transfer data outside of the UK to a country without an adequacy decision, we rely on recognized transfer mechanisms like Standard Contractual Clauses.

8. Security and Retention

We use reasonable security measures to protect your information. However, no internet transmission is 100% secure. We retain your personal information only for as long as needed to fulfill your orders, maintain your account, comply with legal/tax obligations, and resolve disputes.

9. Your Rights and Choices

Depending on where you live (including the UK and Canada), you have the right to:

  • Access / Know: Request a copy of the personal information we hold about you.
  • Delete: Request that we delete your personal information (subject to legal retention requirements).
  • Correct: Request that we fix inaccurate information.
  • Withdraw Consent / Opt-Out: You may unsubscribe from our marketing emails at any time using the link provided in the email or by contacting us.

To exercise these rights, please contact us using the details below. We will not discriminate against you for exercising your privacy rights.

10. Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

11. Complaints

If you have complaints about how we process your personal information, please contact us first so we can resolve the issue.

  • Canadian users: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).
  • UK users: You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised version on this website and update the "Last updated" date.

13. Contact Us

If you have any questions, wish to exercise your rights, or need to manage your communication preferences, please contact us at:

Email: privacy@omwellenergy.com
Mailing Address: Available upon request